Making sure that every single one of our customers gets the service they deserve is a big challenge. There's a huge amount going on behind the scenes to make sure we're able to meet our customers' requests. That's where our Customer Services (Administration) teams come in. With a range of different specialities, they make sure we can provide a comprehensive administrative service for all our customers’ needs - from creating new accounts to producing bills. Our vacancies are across different teams within. Below are a few examples to give you more information.
Electricity Prepayment
We update and maintain accurate records for our residential customers, and provide expert advice and technical information for electricity prepayment customers relating to both billing and metering queries. Our department also deals with the review of accounts, to ensure any collection of debt is dealt with in a timely manner.
Gas Prepayment
Here, we look after the whole customer journey for residential gas prepayment accounts, most of which involves the collection of outstanding debt. Our department also deals with telephone enquiries relating to setting up new accounts, maintaining accounts, debt and credit and final accounts.
Customer Acquisitions
We set up new customer accounts accurately and in a timely manner to ensure that residential customers are supplied by npower. This may include contacting customers to clarify important pieces of information such as final meter readings from previous suppliers. We also deal with many different aspects of being a new customer - including arranging for newly built properties to have energy supplies set up and investigating accounts that have not been set up according to customers’ wishes.
Billing
Reviewing, assessing, investigating and correcting customer accounts, we make sure that each bill is accurate and sent to our customers in a timely manner. We deal with a variety of problems, ranging from customers changing address to having their electricity meters replaced. Managing these processes involves making outbound calls
Who are we looking for?
As you can see our team are varied and the specific skills you will require depend on the team you join. For all vacancies candidates should possess good numerical, literacy and analytical skills alongside great communication skills. For teams that have more customer contact you’ll need good letter writing skills. If you work in teams where data entry is required you should be proficient in the use of Microsoft Excel. In our assessments we automatically match the skills of successful candidates to the right role within npower. Comprehensive training is provided and ongoing support and coaching from your line manager