Contact III growth leads to new call centre

Contact III, the recruitment response specialist, has opened a new call centre in Reading. The company has expanded from 40 to 112 staff over the last six months and continues to grow. It is now looking to open a second call centre.

Contact III is part of the Pertemps Recruitment Partnership and started in 1977 as two telephone lines in the Pertemps Reading Commercial branch. Today it provides recruitment and general response handling services to ‘blue chip’ energy, telecoms, financial and retail companies. It helps recruit a range of blue and white-collar workers from shop assistants and engineers to graduates and financial advisors.

The company has built its reputation by providing a high quality and flexible service. It can handle everything from telephone and e-mail responses to job advertisements, to sending out information and application packs, screening CVs, holding telephone interviews and even running assessment centres. Contact III can assist clients with on going recruitment campaigns or simply when job advertising results in an unexpected high volume of interest.

Pertemps Recruitment Partnership is an employment agency specialising in the provision of temporary, permanent and contract workers for all businesses from major blue chip companies to small businesses. It provides commercial and industrial staff from secretarial and office staff through to drivers and warehouse operatives. The company has 108 offices trading from 50 towns and cities across the UK.

Stephen Sweet, development manager of Contact III, says the company’s impressive growth is all down to people. "The key is to hire personnel with the right people skills and attitude in the first place. Then ensure they are trained to the highest standards and have a full understanding of the requirements of our clients in order that they can respond to callers appropriately."