The role of the call centre is constantly changing as consumers gain purchasing power demanding high levels of service through a variety of communication modes.
We recognise the demands on our clients to recruit the appropriately skilled talent to meet these changes.
Our expertise encompasses single vacancy campaigns through to full volume programmes on a local or national basis and for permanent staff and/or flexible worker in the following disciplines:
- Customer/Contact Service Advisor – B2B and B2C
- Customer Relations Administrators
- Team Leaders
- Centre Management
In addition our Contact Centre offers bespoke RPO solutions including response management, psychometric testing and call management.