Bookings Team Leader

Pertemps Aylesbury is currently recruiting for a Bookings Team Leader to join our client based in Aylesbury.

Bookings Team Leader is responsible for ensuring the successful delivery of bookings in support of projects. This is a "player-manager" role which includes both carrying out bookings and overseeing the work of other bookings administrators.

Salary; £27,500 - £30,000
Hybrid
Hours: 8:45am- 5:30pm

Duties:

Making outbound telephone calls - to book appointments across a wide variety of programs. Use other channels such as email and letters where appropriate and handle inbound customer contact.
Overseeing booking activity day to day, including the training, mentoring, and monitoring of booking administrators.
Updating trackers and other systems with outcomes of booking attempts, ensuring high accuracy and data quality
Ensuring safe handling of sensitive personal data in line with the company data protection policy
Issuing workloads and ensuring that resources are aligned to business priorities.
Liaise with the Contact Centre and vice versa to resolve low-level complaints received.
Source and support surveyors and assessors to deliver the Project's requirements
Act as an escalation point for issues and lead resolution
Supervising project finances, implementing and overseeing appropriate processes to ensure that projects are delivered to budget
Customer journey supervision: Ensuring that an efficient journey is in place and followed to give a positive experience for the end user whilst balancing the need for the project to comply with scheme rules and regulations.
Liaising with clients where needed to understand requirements and provide updates on performance
Data management and analysis: Making use of available data sources to monitor project delivery as well as working with colleagues to develop new methods to better manage projects.
Compliance: Ensuring that a robust audit trail is in place to evidence the correct application of processes in line with scheme/project rules and manage quality assurance activities.
Training: Providing training and support to colleagues to aid in the delivery of the project(s). This may include the development of written guidance, the provision of training sessions, and ad-hoc support.
Other: Any other reasonable duties commensurate with the post, which may be allocated from time to time.

Requirements:

Experience in managing internal and external stakeholders
Analytical skills including advanced use of spreadsheets
Customer and delivery-focused
Microsoft suite knowledge
Ability to work well within a team as well as independently
Experience in working to deadlines and meeting SLA's
Strong coaching and people-development skills
Sensitivity and understanding of vulnerable residents

If you would be interested in this role, then please apply or call Corinne at Pertemps.

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