About Us: We are a dynamic and growing company based in Kettering, dedicated to providing exceptional customer service in our industry. Our commitment to excellence has earned us a reputation as a leader in our field. As we continue to expand, we are seeking a Customer Service Administrator to join our team and contribute to our success.
Role Overview: As a Customer Service Administrator, you will be the first point of contact for our valued customers, providing outstanding service and support. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Assist customers with order processing, product inquiries, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to address customer needs effectively.
- Identify opportunities for improvement in processes and procedures to enhance the overall customer experience.
- Uphold company policies and procedures while delivering exceptional service.
Requirements:- Previous experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and prioritize in a busy work environment.
- Positive attitude and a passion for delivering exceptional customer service.
Benefits:- Competitive salary and performance-based incentives.
- Opportunities for professional development and advancement.
- Friendly and supportive work environment.
- Company pension scheme.
- Health and wellness benefits.
How to Apply: If you are enthusiastic about providing exceptional customer service and thrive in a dynamic team environment, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role to bethany.bonser@pertemps.co.uk.
We look forward to welcoming the newest member to our team and continuing to exceed our customers' expectations together!