Customer Service Administrator, Winchester

Posted By:Southampton Branch
Telephone:02380 211655

Job Summary

Reference: 012101955
Job Type: Permanent
Location: Winchester
Salary: 18000 per annum
Date Posted: 11/30/2016

Job Description

Pertemps Southampton Commercial

Customer Service Administrator

Winchester (Winnall, Free Parking) 9am to 5pm Monday to Friday
18,000 per annum + Increasing holiday + Health + Pension

We are working with our client, a provider of specialised handling equipment for patients, helping to recruit two new support Administrators to their Customer Service team.

As a Customer Service Administrator, you will be required to proactively support and deliver the needs of the customers and the business taking a pro-active approach to driving improvements through the business. The role includes ownership of the administration processes, ensuring the highest levels of customer service are maintained. This role requires excellent interpersonal skills as you will be required to work seamlessly with all other departments to ensure that customers' requirements are fulfilled and expectations met or exceeded.

Some key responsibilities;
Assessor Scheduling
Installation Scheduling
S&R Scheduling
Supply Quote Processing
Installation Quote and Order Processing
Customer Care
Responding to and resolving customer enquiries
To book appointments and schedule the work of a nationwide based team of assessors, installation fitters and/or service engineers.

The ideal candidate will have the following:
It is essential you have worked in a Customer service / Coordinator position previously
Experience as working as part of a team
Excellent telephone manner
Effective communication skills (both written and verbal)
Ability to build and sustain relationships and continually evaluate the changing needs of the business and its customers
Ability to interpret diagrams and maintain communication with assessors/customers
Meticulous attention to detail
Be proficient in Microsoft packages (Outlook, Excel, Word)
Excellent organisational skills.
Problem solving and working to deadlines
Previous scheduling experience.
Good geographical knowledge.
Ability to process an installation order/convert a quote to order
Completion of required daily/weekly/monthly customer and internal MI

This is an excellent opportunity to work for a well established and valued business in the industry. Please apply online with a full up to date CV. We do welcome telephone applications, you can contact Michelle Harvey at the Pertemps Southampton Branch.