Customer Service Advisor, Birmingham

Posted By:Birmingham Commercial
Telephone:01216 435000

Job Summary

Reference: 041224196
Job Type: Temporary
Location: Birmingham
Salary: 7.85 per annum
Date Posted: 10/13/2016

Job Description

Customer Service Advisor

Location: Edgbaston

Temporary position

Salary: 7.85 per hour

A client of Pertemps are recruiting for a Customer Service Advisor to join their busy team.

The suitable candidate should be able to conduct the following:

- Offer a high quality and first class welcome to all those attending the reception area.

- Undertake front of house duties to ensure an excellent customer service experience.

- Meet and greet students, contractors and all site visitors at reception, and provide a polite and courteous customer service in person, on the telephone or via email

- Provide a top quality information and advice centre to home and global communities, parents, external visitors, general public, key communications point, general answering enquiries and handling issues from initial contact to resolution.

- Provide full administration support to the accommodation team, including allocation and check-ins, maintaining accurate data records, typing reports / documents, sending out correspondence in bulk.

- Fully utilise the use of any internal database system to manage operations and communication with students.

- Deal with complaints and customer feedback discreetly and empathetically in a public environment.

- Manage complaints confidently and efficiently; knowing when to escalate the issue to the Customer Service Manager.

- Record maintenance tasks and repairs, and issue these tasks to the appropriate member of the Residences team or Estate Services team.

- Undertake administrative tasks including; word processing, filing, and processing of reports

- Work collaboratively with local community and wider University teams to ensure information and publications are updated and replenished.

- Receive deliveries for the village and follow local procedure regarding delivery notes

Financial Duties

The post holder will be required to:

- Abide by the clients financial policies and procedures relating to cash handling.

General Duties

- Always wear the uniform provided and present themselves in a smart and professional manner

- Be flexible as they may be a requirement to work on other reception desks.

- Required to attend staff training, in particular all health and safety training.

- Ensure that all fire safety procedures are correctly followed and communicated in the event of a fire alarm activation both with security, managers and residents

- To undertake any other reasonable duties/requests (other than those stated in the job description) as requested.

- Abide by the Health and Safety policies, inclusive of Fire Safety, PEEPs, and DSE.

- Abide by all computer legislative policies and procedures.

- Abide by all data protection legislation

Skills involve:

- Demonstrable experience of providing a reception service in a high quality hotel accommodation environment.

- Excellent communication skills

- Strong listener and ability to build a rapport with customers.

- Excellent personal presentation skills, timekeeping and attention to detail.

- Excellent telephone technique.

- Good IT awareness.

- Customer-orientated approach, calmness at all times, unflappable under pressure, ability to prioritise callers; co-operative approach to colleagues on the desk

If you have good customer service skills and are available for work please click apply!