Finance Customer Service, Bristol

Posted By:Bristol Commercial Branch
Telephone:01179 226500

Job Summary

Reference: 043308764
Job Type: Permanent
Location: Bristol
Salary: 17000 per annum
Date Posted: 10/14/2016

Job Description

Role: Customer Service Consultant

Location: Bradley Stoke

Salary: 17,000-17,500

Working pattern: Monday - Friday 8am - 9pm and Saturday 8am - 5pm


Monday - Friday 8am 4pm

9am - 5pm

10am - 6pm

1pm - 9pm

Saturday 8am - 1pm

12pm - 5pm

1 in 2 Saturdays are worked, 1 day off in week to make up for Saturday and half hour lunches in week for Saturday work.

We're looking to recruit Customer Specialist Support Agents to work within a Specialist Customer Support Unit. This is a fantastic opportunity to join a brand new team which is being built in Bristol. You'll be the first point of contact for customers who call in to explain they are either experiencing financial hardship currently, or due to a change in circumstances will shortly be experiencing financial hardship.

You will be responsible for offering the appropriate support to customers who have been identified as vulnerable which can be for a variety of reasons.

The role involves taking customer telephone calls and assessing individual customer circumstances and financial needs. You will be required to treat the customer empathetically whilst also coming to a suitable solution for them moving forwards.

The ideal candidate will preferably have previous experience in a financial background as well as experience of working with customers, in particular treating customers as individuals. We are looking for colleagues who can speak to customers in an empathetic and understanding manner, to come to a suitable solution for them for the future.

To really succeed in this fantastic new role it goes without saying you'll be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service.

The financial market is constantly evolving so you'll be expected to keep up with external factors that influence the day to day role. In return you will benefit from opportunities to develop your career, a range of flexible benefits and a stimulating and dynamic workplace.

In return for your hard work, you'll enjoy a wide range of benefits too, including 22 days holiday (excluding bank holidays). We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.

If interested in this vacancy then please hit 'apply'.

Due to the high numbers of CV's we receive we are only able to contact short listed applicants. If you do not hear from us within 5 working days then you have not been successful on this occasion,