Customer Service Agent, West Bromwich

Posted By:West Bromwich Branch
Telephone:01215 255151

Job Summary

Reference: 045103877
Job Type: Temporary
Location: West Bromwich
Salary: 7.50 - 8.0 per hour
Date Posted: 10/17/2016

Job Description

We are currently recruiting for an experience customer service executive. This is a full time temporary opportunity working Monday - Friday 9am - 5:30pm offering 7.50 - 8.00 per hour dependant on experience with a possible permanent opportunity available for the right candidate. The ideal candidate will have a wealth of experience in delivering a high quality customer focused service.

The Customer Service Executive will be responsible for

- Receiving a high volume of incoming calls into the department

- Dealing with customer complaints and issues where necessary

- Call dispatch and scheduling engineers

- Logging faulty good and returns on in-house system and updating customer records

- Liaising internally with various departments

- Providing aftercare service to customers

- Updating with customers and providing them with the outcome the original complaint or query

Applicants must have previous customer service and administration experience and must work well within a pressurised, busy, fast paced environment. Applicants must be proficient in Microsoft word and excel.

To apply for this position please click the apply button below.