Customer Service Administrator, West Bromwich

Posted By:West Bromwich Branch
Contact:Lauren
Telephone:01215 255151

Job Summary

Reference: 045103901
Job Type: Temporary
Location: West Bromwich
Salary: £8.00 - £8.50 per annum
Date Posted: 11/29/2016

Job Description


We are currently recruiting for an experience Customer Service†Administrator based in West Bromwich. This is a full time temporary opportunity working Monday - Friday 9am - 5:30pm offering £8.00 - £8.50 per hour dependant on experience with a possible permanent opportunity available for the right candidate.

The ideal candidate will have a wealth of experience in delivering a high quality customer focused service.

The Customer Service†Administrator will be responsible for

- Receiving a high volume of incoming calls into the department
- Dealing with customer complaints and issues where necessary
- Call dispatch and scheduling engineers
- Logging faulty good and returns on in-house system and updating customer records
- Liaising internally with various departments
- Providing aftercare service to customers
- Updating with customers and providing them with the outcome the original complaint or query

Applicants must have previous customer service and administration experience and must work well within a pressurised, busy, fast paced environment. Applicants must be proficient in Microsoft word and excel.

To apply for this position please click the apply button below.