Customer Service Advisor, Redditch

Job Summary

Reference: 047105182
Job Type: Permanent
Location: Redditch
Salary: 7.20 per hour
Date Posted: 11/11/2016

Job Description


Customer Service Advisor
7.20 per hour
Redditch
8.45am - 5.15pm
Free Car Parking

We have an exciting opportunity for a customer service advisor to work for a leading employer based in Redditch. This is a ongoing temp opportunity the department is growing and there will be multiple opportunities.

The purpose of this role is to ensure customers remain my clients number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers, stores, suppliers and all associated functions, to deliver a satisfactory outcome.

Customer Service duties include:
To be the first point of contact for my clients customers remaining professional at all times, showing empathy and providing the highest level of service to our customers
To deal with all daily enquiries and or complaints generated by customers & stores through phone contact, e-mail, white mail, store portal or social media
Provide a professional and timely response/resolve to customer concerns and enquiries
To ensure calls are answered within the agreed timescales
To actively seek to respond & resolve all enquiries & concerns
To ensure that all customer contact is logged, as appropriate on the system
To update the system with additional customer contact and log/conclude any enquiries/complaints in real time
To liaise with the technical team, product suppliers and legal sources to further investigations if necessary to resolve a concern or claim
To ensure customer contact, if escalated is directed to the correct Customer Services Supervisor and/or department in line with the escalation policy
Actively use customer concerns to convert customers to promoters and use every opportunity to 'rescue' sales where necessary

Requirements:
Excellent Customer and communication skills, both written and verbal
To be able to demonstrate experience of dealing with difficult individuals whilst remaining professional, tactful and calm at all times
Able to work effectively as part of a team
Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
A good working knowledge of desktop and database applications is required

If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate clicking 'APPLY NOW'. For more information please call 01527 591091 or email grace.smith@pertemps.co.uk.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.
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