ICT Technician, Shrewsbury
||£10.49 per hour
My Shrewsbury based Client is looking for an ICT Technician to join the Team on an ongoing temporary basis. Full time hours. Immediate Start available.
To provide first line helpdesk support to users and to carry out routine monitoring and maintenance of all systems and hardware within the ICT infrastructure
To provide first line technical support maintaining a high degree of customer service and being proactive when dealing with user issues
To support users remotely via email, telephone and remote access
To maintain a log of all call details on the call logging system of ticket ownership and progression and follow the relevant procedures for user requests.
To escalate more complex calls or major issues to the relevant ICT team member.
To support users in the use of ICT by providing appropriate levels of training and advice.
To carry out routine checks for monitoring of system and service alarms escalating any issues to the relevant ICT team member.
Update client configuration files.
Pre-build PCs and other ICT equipment to standard configurations.
Carry out in-house system testing in accordance with procedures.
Be responsible for in-house system back-ups.
To maintain hardware and software inventories undertaking routine audit checks
Experience - Essential
Experience to configure Windows based hardware on a network using TCP/IP protocol.
Experience of installing and configuring small applications.
Experience of repairing and maintaining PC's.
Experience - Desirable
Proven background in PC help desk support role.
Knowledge of virtual servers and desktops
Knowledge of digital communications
Experience of working to ITIL standards
Skills - Essential
Must have the ability to communicate and work effectively with personnel at all levels.
Must have the ability to work in a logical and methodical manner, particularly when problem solving.
Must have the ability to learn standard software packages without guidance.
Commitment to provide outstanding customer service
If you are interested please contact Kirsty at Pertemps or to apply click Apply.