Customer Service Executive, Telford

Posted By:Telford Commercial Branch
Telephone:01952 291250

Job Summary

Reference: 051105269
Job Type: Permanent
Location: Telford
Salary: 18000 per annum
Date Posted: 10/13/2016

Job Description

Passionate about giving excellent customer service? Are you a Team player? Interested in Sport?

Then we want to hear from you!

Our client is seeking a full time Customer Service Executive to join their established team in Telford to provide an excellent inbound customer service experience.


To act as first point of contact for all client query calls

Liaise and update relevant team with any new customers

Clarify with client that any relevant query has been resolved and no further action is required

All administrative documents for contracts are completed

Any changes to client details/requirements are communicated to relevant dept.

Update call logging system with all activities

Assist with credit control where requested

Work as part of a team to achieve Company standards and best practice working methods.

Assist with post and distribution of stock

Understand and adhere to client confidentiality at all times.


Excellent telephone manner and communication skills

IT literate


Team player

Effective organisational skills

Understanding of the telecommunications industry and customer service experience would be advantageous

NVQ or equivalent in Customer Service desirable

In return you will be offered a competitive salary >18,000 + benefits

Working hours are Monday - Friday 09.00 - 17.00.


Consultant: Kate Cornes



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