Customer Service Co-ordinator, Tamworth
||£18000 - £19000 per annum
My Client based in Tamworth is looking for an experienced Customer Service Sector Coordinator to work alongside their National Accounts Team, delivering internal and external administration and customer support, ensuring agreed sales and margin targets are managed effectively and customer expectations exceeded.
Key responsibilities will include:
Management of all concerns, enquiries and escalations originating from National Account customer at head office level.
Ensuring appropriate key stakeholders receive required reporting at agreed frequency. Reporting must be automated where possible to minimise time spent on manual generation.
Provision of all key data concerning product Roll Out orders to appropriate Customer Service Advisor. Monitoring and policing all stock to ensure fulfilment, including back orders.
Ensure relevant Customer Service Advisor receives all essential information relating to Opening Orders, ensuring movement of stock is monitored and chased if necessary, including back orders.
Liaise with Customer Service Advisor making sure they receive all necessary data in relation to the maintenance of National Account files, including account openings and closures.
All administration relating to the management of National Accounts customer pricing and price lists, including stock deletion and/or propagation, new product sourcing/requests, switches and rationalisation, shipthrus and rebates.
Maintenance of customer websites as/when required.
Maintenance of Customer Order sheet templates, ensuring that all key parties have the most current version for onward distribution to sites.
All necessary administration relating to customer tenders as required by National Account Managers.
Communication to National Account customer head office of all business critical information e.g. Bank Holiday scheduling.
Management and communication relating to promotional stock, ensuring necessary focus on specific lines.
Management and communication relating to the running down of stock for discontinuations and supersessions.
Instruction to appropriate Customer Service Advisor in relation to sample requests as/when required.
Any other adhoc duties commensurate with the role.
QUALIFICATIONS AND EXPERIENCE
Minimum 2 years administration experience, prefereably within a administrative / account coordinator role.
Good communication and numeracy / literacy skills
Computer literate with knowledge or Microsoft packages and SAP is desirable.
At least 4 GCSEs at Grade C or above (inc English and Mathematics).
If you are interested in this role, please apply online!