Customer Service Advisor, Sutton Coldfield

Job Summary

Reference: 063103170
Job Type: Permanent
Location: Sutton Coldfield
Salary: 15000 per annum
Date Posted: 09/26/2016

Job Description

Our prestigious client based in Sutton Coldfield is seeking a customer service advisor to join their team on a temporary to permanent basis.

The ideal candidate will be able to grow with the organisation, assisting with a wide variety of tasks and supported to realise their potential where initiative is shown. We are looking for a bright articulate individual to assist with our Customer Service team to tackle everyday assistance and issues with the online marketplace.

Roles and responsibilities

- Greet customers and deal with face to face and telephone enquiries

- Process customer orders

- Update internal systems

- Marketing and Social Media support

- Deal with customer issues

- Following Health & Safety procedures / legislation

- Follow up on phone calls

- General office duties as required Any other duties that may be required from time to time, to support the business.

Skill set

- Computer literate

- A friendly and confident personality with a positive attitude

- Ability to work on own initiative and as part of a team

- Patience to carry out repetitive tasks

- Ability to work quickly to meet client demand

- Good communication skills (both spoken and written)

- The ability to stay calm under pressure

- The ability to be both polite but firm when dealing with difficult situations knowledgeable of the internet marketplace

- Full training will be provided

Working hours will be Monday - Friday 9am - 5.30pm and the company is looking to pay a very competitive salary of 15,000 per annum.

If you wish to apply for this role please send your CV directly to