French Language Customer Advisor, Newcastle upon Tyne
||Newcastle upon Tyne
||£16000 - £17500 per annum
Our client is a GLOBALLY SUCCESSFUL organisation and a prestigious employer within the North-East's call centre industry. They place a strong focus on their employees, which is evident in the FANTASTIC BENEFITS they offer. Their remuneration package is highly competitive, plus you will work within a state-of-the art call centre facility with excellent public transport links. The organisation firmly believes in rewarding their employee's hard-work and with over 75% of their current management team hired through internal promotion, the opportunity for PROFESSIONAL DEVELOPMENT is very good.
The role of French Speaking Customer Advisor
This particular position would see you supporting a BRAND NEW CONTRACT, as part of a dynamic and evolving team of Software Support Agents, providing customer support relating to their ACCOUNTANCY SOFTWARE package. You will work predominantly with SME's, financial institutions and accounting professionals; providing functional troubleshooting, product feature explanation and assistance with enhanced product features and changes. The role requires the ability to multi-task and switch focus and priority between a number of open jobs. You will work on shifts between 8am and 8pm Monday to Friday, but must be fully flexible as these shifts may extend in the future. The rate of pay is £7.50 per hour.
What do I need to apply for the French Speaking Customer Advisor role?
Full fluency in French and English! This is a higher tier Customer Support role, so we do require a very strong Customer Service background, ideally including some financial or technical support but definitely including proven experience of trouble-shooting and problem solving. You will also need to be a good talker! Individual calls can last as long as 25 minutes, so you must be able to demonstrate strong, questioning, listening and troubleshooting skills, whilst keeping the customer continually informed of your progress. You must show the ability to tailor your approach to each customer and break down complex information into more general terms where needed.
Hours : Monday - Friday between 8am and 8pm
Pay Rate: 8.25 per hour