Application Processor, Glasgow

Posted By:Glasgow branch
Telephone:01412 486020

Job Summary

Reference: 086104319
Job Type: Temporary
Location: Glasgow
Salary: 8.96 per hour
Date Posted: 10/24/2016

Job Description

We have a fantastic opportunity to work in a highly regarded public sector organisation in Glasgow City Centre as an Administrator. These are temporary roles with immediate start dates.

Candidates applying for this role must have a Disclosure Scotland certificate issued within the last 12 months.

Post Overview

You will be responsible for ensuring applications received have all mandatory fields completed and all information has been transferred correctly to the online system. You will complete and issue any necessary notification or communication to the Applicant/Organisation, requesting the provision of any missing information. You will also be the first point of contact for general enquires from the public via the Helpline and by email.

Main Duties

Application Processing

Check the accuracy of application information supplied to ensure all mandatory fields are completed;

Ensure all necessary documents/information associated with registration applications have been supplied;

Ensure all relevant information is transferred accurately to the system correcting where appropriate;

Complete and issue a notification to the Applicant or Organisation requesting that any missing information is supplied;

Undertake quality assurance checks for your peer group;

Undertake any other associated application processing tasks assigned by team leader;

Customer Relations

Deal with incoming queries from the Helpline and by email, following agreed procedures and understanding how and where to escalate as appropriate;

Answer all incoming calls within the specified time;

Hours of Work

Day Shift - 37 hours per week, Monday - Thursday 7.45am - 3.45pm and Friday 7.45am - 3.15pm