Trade Counter Assistant, Bristol Avon
||£16000 per annum
We are currently looking for a number of enthusiastic Trade Counter Assistants to join a team of professional and passionate people who love to help our customers. We want to nurture your talent to enable you to fulfil your career potential within a global organisation.
About the role:
As a member of the branch team you will be responsible for generating additional sales by up selling, promoting our product range and service options, establishing and maintaining excellent customer relationships to bring our value proposition to life and develop customer business opportunities.
Working as a member of the branch team, you will have a natural talent to be able to communicate effectively with our customers, to identify and relate to our customer's needs and requirements and maximise sales by using a proactive face to face approach and a can do' attitude whilst utilising display and merchandising skills to drive incremental and add-on sales.
Customer service skills and an ability to interact with customers in a commercial/sales environment are all helpful in the execution of the role and we can build on these with you as you get involved in this wide range of exciting activities.
In this role you will identify our customer's needs and requirements which will include providing advice and recommendations for products and services.
You will carry out product search queries and identify stock numbers from our supplier part numbers by using our catalogue, website and other technical data sources.
You will play a pro-active part in acquiring new customers along with maintaining strong relationships that are already established. You will also investigate, record and resolve customer issues from general and technical questions whilst advising on delivery options and despatches.
This position requires you to process customer transactions efficiently and accurately together with undertaking associated warehouse and stock management activities within agreed service levels.
As part of the branch team you will engage in Continuous Improvement and share best practice with colleagues together with having a strong focus on supporting the Field Sales Team and other key support departments within the business to support the larger world class sales teams we can be proud of.
What we are looking for:
Previous experience in local inbound and/or outbound sales or within a customer support environment; any experience of Trade Counter sales work will be beneficial
Excellent communication and interpersonal skills; You will need to be able to work under pressure in a customer facing environment to give a high standard of customer service, resolving any issues with customer's demands.
You will need to demonstrate that you are customer focused, results orientated and have the ability to work in a flexible medium sized team undertaking various tasks in order to achieve branch objectives
Computer literacy required
A driving licence is essential
A desire and demonstrable drive and ability to deliver success
We are looking for people who are willing to work hard, willing to provide the flexibility that working in small/medium sized teams demands and who are looking for the challenges that working in a competitive business environment will provide. Whether it is upselling to customers at the counter to help the branch hit local sales targets or gathering business information that enables further sales opportunities to be developed or managing a range of 25,000 products in the busy warehouse, your days will be filled with activities that will stretch you in many ways and give you a role you can really get your teeth into whilst also helping you develop your own skill sets to support longer term career goals.
If this sounds like you then please get in touch with Clare Choytooa at Pertemps Managed Solutions at email@example.com or over Linked In, or click on the apply button to submit your application now.