IT Sofware Support Engineer, Reading, Berkshire

Posted By:Reading Branch
Telephone:01189 500561

Job Summary

Reference: 202304613_3
Job Type: Permanent
Location: Reading, Berkshire
Salary: 40000 - 50000 per annum
Date Posted: 11/24/2016

Job Description

Software Support / Implementation Specialist

Salary 40K - 50K per annum DOE

Permanent role based in Wokingham, UK

Do you have a recognised QUALIFICATION IN A COMPUTER OR NUMERATE SUBJECT and experience in a TECHNICAL SUPPORT DESK role or other IT environment…………………..?
Can you create clear and concise "fit for purpose" TEST AND USER GUIDANCE DOCUMENTATION……………?
Do you have proven experience in either DOCUMENT MANAGEMENT, PRINTING AND / OR LABELLING

Reporting to the Global Support Manager based in the US, you will liaise with ProjectProduct Managers, Developers, the Support Team and Sales in order to facilitate ONSITE REQUIREMENTS GATHERING, SYSTEM DESIGN, INSTALLATION, SYSTEM TESTING AND TRAINING for my client's LABELLING SOLUTIONS SOFTWARE SOLUTIONS across Europe and the US.

75 % of the role will involve assisting customers in the IMPLEMENTATION, CONFIGURATION and VALIDATION of global labelling solutions from requirements to 24/7 support handover (rotational 24x7 coverage is required, expected to be approximately 1 week of every 6 +/-) and you will provide SECOND-LINE TECHNICAL SUPPORT as required; Support activities include logging calls within the Issue tracking system, over the phone assistance, performing problem investigation / verification, providing work-arounds, providing customer feedback and updates and closing calls.

Implementation is expected to be 25% of the role with Customer Support and other internal duties for the balance.
Travel is expected to be no more than 25%.
You will also get involved in building of systems for internal testing and proof of concept using Microsoft Windows servers and clients, Software Testing - informal and formal running of test scripts, building of test environments using Microsoft Windows servers and clients


******** Proven Experience In Either Document Management, Printing And Or Labelling Solutions ********

Full Driving Licence And Own Transport



Requirements gathering (URS)
Creation for functional specification (FS)
System design (DS) and proof of concept
System installations (IQ) and onsite consultancy
System testing (OQ, PQ)
System training for end users
Troubleshooting issues prior to go-live and afterwards
The ability to balance the demands of multiple clients simultaneously


Microsoft Windows Client Operating Systems including XP and above
Microsoft Office 2003 and above
Microsoft Windows Server Operating Systems including 2003 and above
Microsoft IIS 6 and above
SQL Server 2000 and above andor Oracle 10g and above
Microsoft Virtual Machine/Server, Hyper-V or VMWare
Basic understanding of computer networks
General knowledge of Windows and Web based software applications

JOB REF: NT/ 304613/P

Candidates must be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful

Pertemps is an equal opportunity employer