Job Description

Job Title: Customer Service Advisor

Location: Edinburgh EH5 1SG
Start Date: 12th November 2012
Salary: £6.50 per hour

Job Summary
We have a number of positions within the Customer Service department at our client, a leading utility company, in Granton, Edinburgh. Working as a Customer Service Advisor you will be taking inbound calls from customers, handling billing enquires, working to departmental targets, dealing with general customer queries and additional administrative duties.

Person Specification
You will possess excellent customer service skills demonstrated by your experience within a customer service environment ideally in the call centre industry.
Excellent communication skills and a clear telephone manner are essential.
You will have the ability to build a rapport with every customer spoken to, ensuring they feel valued.
You will be able to investigate and resolve customer calls ensuring the delivery of an efficient service to the customer.
You will be able to use a computer keyboard for maintaining customer database records.
You will need to be resilient, patient, persuasive and tenacious as you will be handling customers both internal and external who have high demands.

Further Details:

You will be required to work a 37 hours a week flexible 5 days out of 7.

3 weeks classroom training Monday to Friday 8am to 4pm

Working on a contract of employment with Pertemps Recruitment you will have access to an on-site co-ordinator daily to deal with any concerns or issues you have, weekly or monthly pay, travel and subsistence allowance and electronic payslips. Our client has an on-site restaurant, cash machine, pool tables etc

To apply for this position please send a copy of your CV to:

glasgowcitypark.admin@pertemps.co.uk

Any additional queries contact Fiona Hempel on 07778 928194

---------------------------------
Pertemps is an Equal Opportunities Employer