Customer Service Agent, Hounslow West

Job Summary

Reference: 461101244
Job Type: Permanent
Location: Hounslow West
Salary: 7.20 to 8.50 p/h
Date Posted: 10/03/2016

Job Description

Excellent opportunity for experienced Customer Service Agents to work in and around Heathrow Airport for a number of major airlines and ground operations companies on a full time and part time basic. You will receive training, good working environments and career progression whilst having the chance to developing your skills.

The main duties of a Customer Service Agent will include:

Greeting customers in a professional and courteous manner, ensuring theirs needs are met promptly and effectively

You will be responsible to provide first class service to all passengers within a pristine airport environment and ensure they are welcomed efficiently.

We would consider candidates with prior experience in customer facing roles including: Customer Service Advisor, Customer Service Assistant, Customer Service Representative, Customer Service Coordinator, Customer Service Support, Customer service Agent, Passenger Service Agent, Host.

The essential skills and experience required for the ideal Customer Service Agent are:

Experience working in environments such as customer service, airport services, hospitality, catering, travel & tourism, services to leading Airlines and any similar environments.

Excellent customer service skills

Must be presented and personal hygiene maintained to a high standard

Be able to work independently and part of a team

Able to cope in pressured environments

Flexible to work various different shift patterns from 05:00 hrs - 23:00 from Monday to Sunday, including public holidays

Successful Customer Service Agent would benefit from:

Salary between 7.20 to 8.50 p/h

Excellent training & career progression

A great working environment

Company uniform

Opportunity to work for some of the best airlines and ground services in and around Heathrow Airport and build good working relationships with your colleagues

Successful candidates must be able to provide a 5 year checkable history for referencing purposes and will also be subject to the following security checks and airside clearance including Criminal Record Check.