Customer Service Agent, Hounslow
||£7.20 per hour
Customer Service Agents
This position is based at London Heathrow Airport
Full and Part time hours between 06:00 hrs - 22:00 hrs
Monday - Sunday
Minimum 15 hours per week
£7.20 per hour
Customer Service Agents provide a dedicated concierge service to passengers and groups who require assistance at London Heathrow Airport.
Duties of a Customer Service Agent will include:
Meet passengers with branded meet signage
Meet and greet passengers at a VIP lounge
Allocate customers to a VIP driver
Organise chauffeur vehicles to pick up customers from designated points
Deal with all customer issues in a timely and professional manner in order to ensure smooth travel and enhance the passenger experience
In order to be successful for the role of a Customer Service Agent you will need to have had experience in the following areas:
Customer service, customer services, retail assistant, customer care agent, customer service agent, passenger service agent, passenger services, meet and greet, welcome host, host or hostess.
Requirements for the role:
Previous Customer Service experience gained within a face to face environment ideally within the retail or aviation/airport sectors.
Be flexible to meet the demands of the business
Offer great customer service
Ability to work under pressure
Excellent communication skills
Posses the ability to calm and diffuse matters quickly and with ease
Be a team player
Ability to co-ordinate multiple tasks
Aviation Recruitment Network Ltd is acting as an Employment Business.