Customer Service Agent, Hounslow

Job Summary

Reference: 461101249
Job Type: Contract
Location: Hounslow
Salary: £7.20 per hour
Date Posted: 10/18/2016

Job Description

Customer Service Agents

This position is based at London Heathrow Airport

Full and Part time hours between 06:00 hrs - 22:00 hrs

Monday - Sunday

Minimum 15 hours per week

£7.20 per hour

Customer Service Agents provide a dedicated concierge service to passengers and groups who require assistance at London Heathrow Airport.

Duties of a Customer Service Agent will include:

Meet passengers with branded meet signage

Meet and greet passengers at a VIP lounge

Allocate customers to a VIP driver

Organise chauffeur vehicles to pick up customers from designated points

Deal with all customer issues in a timely and professional manner in order to ensure smooth travel and enhance the passenger experience

In order to be successful for the role of a Customer Service Agent you will need to have had experience in the following areas:

Customer service, customer services, retail assistant, customer care agent, customer service agent, passenger service agent, passenger services, meet and greet, welcome host, host or hostess.

Requirements for the role:

Previous Customer Service experience gained within a face to face environment ideally within the retail or aviation/airport sectors.

Be flexible to meet the demands of the business

Offer great customer service

Ability to work under pressure

Excellent communication skills

Posses the ability to calm and diffuse matters quickly and with ease

Be a team player

Ability to co-ordinate multiple tasks

Aviation Recruitment Network Ltd is acting as an Employment Business.