Customer Service Exec, Leamington Hastings
||£19000 - £21000 per annum
Customer Service Assistant / Account Executive
£21,000 a year
I am currently seeking an experienced customer service candidate to join a growing company in Leamington on a full time permanent basis.
As well as the opportunity to join a great team you will also receive a competitive salary, 23 days holiday, pension contributions and a range of other great benefits. We will support you in developing your skills to progress you in your career with us.
KEY FOCUS OF THE ROLE
You are an important link between us and our customers and ensuring that we maintain high levels of customer service at all times. Working as part of a small team you will be:
Providing the highest possible level of customer service to customers and end users by administrating and responding to queries through the campaign phone lines and email inboxes in an efficient and timely manner
Ensuring customer orders are actioned accurately and efficiently
Working with suppliers to follow up on outstanding orders or supply issues and develop supplier relationships
Day to day the role involves:
Day to day customer phone and email support in an efficient and timely manner
Daily order imports and exports working with different online systems and Excel
Product ordering, order processing and processing supplier back order reports
Proactively following up on any supply issues to resolve them effectively to achieve customer satisfaction
Check supplier invoices and manage purchase order processing
General administration tasks
Contributing to improvement of service and processes in the team
Experience within a client focused environment is preferred as is a passion for delighting the customer.
The ability to problem solve and have a can do attitude is essential
Strong communication skills - both verbal and written
As this role involves working as part of a small team you will be a strong team player and will be a confident person who can work on their own initiative too.
You will have excellent computer skills with experience of working with online systems and good working knowledge of Excel
If you are interested in this role then please click APPLY !
Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.
If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at www.pertemps.co.uk
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