German Customer Services, Motherwell
||£8.89 per hour
Pertemps Language Division is currently recruiting for a Customer Services Assistant with fluency in German for our Lanarkshire based client.
This is a temporary to permanent position, with a salary of £18,500 to £20,000 per annum, depending on experience. Hours of work are Monday - Friday, 6.30am - 3.00pm, or 7.30am - 4.00pm.
The Customer Services Assistant is responsible for managing the relationship German Trade & Partner customer's on a daily basis. Contact will be via the telephone, taking customer calls and handling them in an appropriate manner.
The main responsibilities include:
- Taking individual responsibility for a dedicated number of customers within the Team channel
- Dealing with customer inquiries in a prompt and professional manner
- Dealing with incoming calls, emails and faxes
- Handling and resolving customer complaints
- Following up customer orders with internal departments on time and update customers proactively
- Updating customer details on internal systems
Key skills required:
- Fluency in German with excellent business English
- Proven Experience within a customer/administration role
- Excellent Interpersonal and communication skills
- Have proven ability to work under pressure in fast paced environment
- Attention to detail and accuracy
To apply, please send your CV to email@example.com, or call 0141 248 6020.