German Customer Services, Motherwell

Job Summary

Reference: 629102913
Job Type: Temporary
Location: Motherwell
Salary: £8.89 per hour
Date Posted: 12/01/2016

Job Description


Pertemps Language Division is currently recruiting for a Customer Services Assistant with fluency in German for our Lanarkshire based client.

This is a temporary to permanent position, with a salary of £18,500 to £20,000 per annum, depending on experience. Hours of work are Monday - Friday, 6.30am - 3.00pm, or 7.30am - 4.00pm.

The Customer Services Assistant is responsible for managing the relationship German Trade & Partner customer's on a daily basis. Contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:

- Taking individual responsibility for a dedicated number of customers within the Team channel
- Dealing with customer inquiries in a prompt and professional manner
- Dealing with incoming calls, emails and faxes
- Handling and resolving customer complaints
- Following up customer orders with internal departments on time and update customers proactively
- Updating customer details on internal systems

Key skills required:

- Fluency in German with excellent business English
- Proven Experience within a customer/administration role
- Excellent Interpersonal and communication skills
- Have proven ability to work under pressure in fast paced environment
- Attention to detail and accuracy

To apply, please send your CV to gemma.mcbride@pertemps.co.uk, or call 0141 248 6020.