Senior Customer Service Executive, Corby
||£8.50 per hour, Benefits: Free onsite parking
Pertemps Kettering is currently recruiting for a Senior Customer Service Executive on a temporary basis to the end of year initially with our Corby based client. The ideal candidate will have a minimum of two years experience in a similar role.
In collaboration with Partnerships and Client Service Teams, the Senior Client Services Executive will be responsible for managing the day to day relationships and administration of a range of clients including Tier 2 clients by providing the highest quality of service.
To deliver personal objectives in line with the wider aims and objectives of the team, department, directorate
To be a credible ambassador for our client, role modelling values and its professional code of conduct.
To ensure that all resources are utilised effectively and responsibly, through a culture of continuous improvement which delivers value for money and quality service standards
To fulfil the key responsibilities of the job role in a professional manner adapting to changing circumstances and reprioritising accordingly.
To undertake all activities to deliver an excellent customer experience in line with the wider aims and objectives of the department.
To use agreed processes and regular customer contact to ensure high levels of satisfaction.
To identify and implement process improvements for team to deliver business benefits.
To support Managers in building client relationships.
To work collaboratively with peers and internal and external customers.
To adhere to our client's Customer Service Charter.
To ensure our clients are satisfied with our service with effective aftersales.
To comply with internal and statutory procedures relating to finance, IT, the environment, equipment and health and safety.
To ensure all data input is accurate and relevant and complies with our clients requirements.
To ensure that any issue that could affect your performance, health and safety, motivation, and engagement are brought to your manager's attention.
Relationship Management and administrative support for own portfolio of key Tier 2 client accounts
Liaise with all key customers to ensure the successful delivery of the clients products and services.
Prepare and agree bespoke Service Level Agreements (SLAs) between all key customers.
Ensure invoicing for key client accounts is carried out efficiently and accurately.
Timely dispatch of all documentation, ensuring cost effectiveness at all times.
Monitor and report on progress.
Assisting Client Support Team with Report production/Quality Assurance relating to our clients products.
Deputise for the Client Services Co-Ordinator in periods of absence.
Proactively help to build engagement and retention and seeking commercial opportunities to pass leads to the Corporate Partner team.
Support the Client by ensuring all processed and procedures are relevant and kept up to date
Lead by example. Adopt a personal style that enhances the reputation of our client in order to foster respectful and professional working relationships.
Contribute positively to team working within our clients and to implement organisational objectives
Take direction on projects and priorities from your line manager, which may vary from time to time
Abide by the clients policies and practices
Ensure that our clients values are fulfilled in activities undertaken
Maximise our client's resources by building and maintaining effective inter-departmental relationships
Hours are Monday to Friday 9am to 5pm with 1 hour unpaid lunch
Pay rate is £8.50 per hour
For immediate consideration please send a CV in word format by clicking on apply or call Sophie Smith on 01536 526449 for more information.