Franchisee Accounts Recievable, Kettering
||£15500 per annum, Benefits: Bonus Schemes, Free Parking
On behalf of our prestigious forward thinking client, Pertemps Kettering is currently recruiting for a professional, dedicated and team-orientated person to work as part of our client's extremely busy Credit Control team.
Responsible for the collection of Assigned Account balances held on the ledger from customers. Processing and administering all collections and allocating payments against Franchisee/Assigned account ledgers. In addition, they will provide Customers, Franchisees and FPT Team with support and information as required, whilst maintaining excellent customer care within agreed Service Levels.
o Delivery of both individual and team goals
o Receive incoming phone calls and queries from customers
o Expedite efficient customer payments
o Actively chase outstanding balances by means of outbound telephone calls and E/Mails
o All administration surrounding the Receiving and Allocations of cheques/Bacs payments onto ledgers
o Preparation of banking and reconciliation.
o Notifying and Charging back overdue Franchisee Assigned Accounts
o Respond to customer requests and queries via telephone and E/Mail
o Offer efficient Investigation and Resolution to customer queries relating to balances on the ledger
o The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area
In addition to their day to day role all associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit.
o Consistently remains open to ideas offered by others; supports and uses ideas to solve problems or address issues
o Achieves desired results in the midst of changes in responsibilities, work processes, timeframes and performance expectations
o Demonstrates openness to new organisational structures, procedures and technology
o Learns and develops new skills or behaviours to adapt to constant changes
Attention to Quality
o Completes tasks with a concern for all the details involved
o Establishes and follows work procedures to achieve a high level of quality, productivity and/or service
o Initiates action to correct problems and notifies others of issues as appropriate
o Prepares deliverables with an eye to the customer and the company, ensuring accuracy and comprehensive outcomes
Communication & Influence
o Communicates effectively, both verbally and nonverbally
o Expresses thoughts clearly, concisely and in a timely manner, both orally and written, fact to face, and through appropriate communication technologies
o Drives out waste through active participation in and the seeking out of opportunities to use problem solving skills and other quality improvement tools
o Grows a culture of customer focus by actively pursuing and ultimately anticipating customer needs
o Helps orient other associates into the continuous improvement culture; how to be agile, quality driven and customer focused
Contributing to Team Success
o Keeps in mind that success is defined by the success of the entire team
o Demonstrates cooperation and collaboration while participating in a group or team
o Establishes and maintains productive working relationships
o Demonstrates a personal commitment, both in thought and in action, to the success of the team
Safety & Working Conditions
o Works safely as a condition of hire and continued employment
o Accepts personal responsibility for safety
o Elevates issues to eliminate or safeguard unsafe acts and conditions
o Believes that work related injuries are preventable and, therefore, unacceptable
o Establishes and maintains effective relationships with customers at all times
o Consistently shows a passion for getting things done & meeting commitments to others
o Dedicated to meeting the expectations and requirements of internal and external customers
o Gets first hand customer information and uses it for improvements in products and services
The successful candidate will be employed full time and work 37.5 hours per week, Monday to Friday in the Support Team, reporting to the Team Leader. This role is based in Kettering, Northamptonshire.
If you feel you have the relevant experience please send your CV in word format by clicking on apply. Or for further details and a confidential chat, call Hannah Page on 01536 526449.