Customer Service Advisor, Rochester

Posted By:City Network
Contact:Michelle
Telephone:02074 302446

Job Summary

Reference: 775108079
Job Type: Permanent
Location: Rochester
Salary: 18000 - 19000 per annum
Date Posted: 11/30/2016

Job Description


Customer Service/Complaints Advisor
A Leading client who specialise in the provision of claims management and loss adjusting services who are situated in Kent, urgently need to recruit a customer focused, personable highly organised individual with excellent customer service/complaint handling/administration experience.
You will work as a Customer Service /Claims Advisor within the award winning Specialist Subsidence Team, it will be your responsibility to deliver an exceptional customer experience though the management of your own portfolio of High Net Worth and Commercial subsidence claims. You`ll act as first point of contact for our Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend payments, produce client reports, letters, liaise with contractors and other external suppliers.
You will have/will be:
Committed to gaining the relevant knowledge and obtaining the Chartered Institute of Loss Adjusters` Cert CILA qualification
Previous experience within a customer service office environment
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of computer based claims handling system
Ability to deal with demanding customers in a sympathetic but firm manner over the telephone.
Able to cope with a fast changing working environment
A desire to embrace innovative working practices
Ideally educated to `A` level/ degree standard
The key requirement for this role is strong customer service/people skills, you must have the ability to work to tight deadlines and to targets and be able to deal with complaints and general administration.