2nd Line Helpdesk Support – POS / Retail – 30k, High Wycombe

Job Summary

Reference: MH_2nd-Line_5-10-16
Job Type: Permanent
Location: High Wycombe
Salary: 25000 - 30000 per annum
Date Posted: 10/05/2016

Job Description

2nd Line Helpdesk Support – POS / Retail Systems – 30,000 – High Wycombe

A globally recognised and respected retail franchise organisation is seeking an expert Second Line Helpdesk Analyst with a solid background in Retail and POS systems to join their ever expanding group, and help ensure the steady day-to-day running of the business.

As part of the Technical Network Support team, you will be supporting an organisation that manages 1.5 billion pounds of contracts for over 5,000 retail branches in the UK alone, making you a vital part of the infrastructure that keeps these businesses going.

Your day to day responsibilities will include:

- Resolving IT Helpdesk issues for clients

- Logging and managing active tasks and enquiries

- Coordinating software updates and training for franchisees

Necessary Skills and Experience:

- Experience with Point of Sale (POS) Software and Hardware Support is essential

- 2nd Line Support experience in the Retail Sector as part of an IT Support team (3rd Line experience advantageous)

- Experience providing support via telephone, email and remote access

- Technical experience including MS XP/7 & MS Office Suite

- Hardware set-up and configuration (printers, PC’s, switches etc.)

- Basic network support

- 3rd Line Support experience (desirable)

As part of an ever-growing team in an expanding business, you will be instrumental to the ongoing success of each individual franchise and the company as a whole. To be considered for this incredible opportunity, please submit an up-to-date CV or give us a call on the number below.

Location: High Wycombe

Salary: 30,000