PNG Support Desk has been named as Top Service Desk Team out of thousands of global members of the Service Desk Institute in the annual IT Service Week.
The Support Desk work hard each day to support the entire Group with any IT issues, always putting Pertemps people at the forefront of everything they do, and they’ve made some big changes in the past year to make sure they offer you a first-class service.
The team has introduced a new user-friendly customer portal, won a team award from the Service Desk Institute (SDI) for exceeding national standards and Gavin Dyer, Service Desk Manager, was presented with outstanding contributions to support services award at our annual Pertemps awards.
There has been a complete team restructure to ensure they deliver the best service possible as well as extra customer satisfaction initiatives to further improve the service they provide to branches.
The weeklong event, held from 2nd to 6th December, was created by the SDI to help IT professionals, service desks and IT organisations shout about how brilliant they are.
Gavin Dyer, Service Desk Manager said, “The team are over the moon to have won Top Service Desk, we have worked hard to improve and a lot of things on the Pertemps support desk and the wider IT infrastructure during 2019 and it is fantastic that our customers got on board and voted for us! We all really enjoy IT Service Week and I would encourage others to take part and celebrate their teams and the hard work we all put in."
Each year, IT Service Week has a different theme. This year, the theme was ‘superheroes. The team dressed as iconic superheroes from Teenage Mutant Ninja Turtles to Superman.
Well done to everyone in PNG Support Services for their hard work and congratulations for their fantastic achievement. Bring on next year!