Content Writer (technical)

  • £34000 - £38000 per annum
  • Posted: 21/09/2017
  • London W4 5UT London
  • Job Ref: 0065789
  • Permanent

Job Details

Content Writer (Technical) – Chiswick-£38,000



Global technology insurance company is seeking an experienced Content Writer to join their Technical Support team at their West London offices.


The Technical Writer will be responsible for the creation and publication of technical knowledge to the local and global teams. This position requires in-depth technical knowledge of consumer electronics, and the ability to convey that knowledge in written and orated forms.  Primary activities will involve documentation of the setup of mobile devices, cameras, GPS, car electronics, gaming systems, computers, laptops, tablets, televisions, home audio, home appliances, health and fitness products, and other consumer electronics.  This individual must ensure that all work is performed to a high standard and in a timely manner, following the outlined business standards for content publication. Duties include:

- Create written Troubleshooting, FAQs, How-To's and other content to support phone and chat technicians, as well as customers via self-service portals per standard formatting guidelines
- Analyse, diagnosis & resolve problems on hardware, software, OS, applications & device compatibility
- Self-manage content KPI's by running and analysing daily/weekly/monthly reporting
- Promptly & accurately resolve content feedback and requests within appropriate SLA
- Keeps up-to-date with technology, products and features as well as issues that impact customer service
- Lead knowledge representation on various project teams


The ideal Content Writer will have the following, knowledge, skills and experience:

- Degree or Diploma or equivalent experience in a related area
- Experience with the sales, installation, setup, troubleshooting, or repair of mobile devices, tablets, computers, digital cameras, GPS navigation, televisions, home audio, and/or major/small consumer appliances
- Be able to speak a European Launauage either French,German ,Spanish or Dutch.
- Experience with next gen technologies related to cloud management systems, mobile operations, and social networking technology/apps
- Experience in the telecommunication/troubleshooting and/or technical writing field strongly encouraged
- Strong knowledge of mobile operating systems including Android, iOS, BlackBerry, and Windows Phone required
- Excellent communication and interpersonal skills required
- Expert knowledge of Microsoft Windows & Apple OS X systems
- Strong computer skills with experience using Microsoft Word, Excel, Access, PowerPoint, & Visio required
- Experience with Adobe Creative Cloud, Photoshop, Illustrator, InDesign, Dreamweaver, Flash, & Premiere Pro desired
- Solid analytical, decision making, & problem solving skills
- Certifications Desired: CompTIA A+, CEA MECP, MSFT Certification: MCSDT/MCITP, Apple Certified Support Professional, Apple Certified Macintosh Technician, Content Publication Certification

Please send in your CV for a confidential discussion.


Content Writer (Technical) – Chiswick-£38,000