Are you an experienced Customer Service Advisor/Administrator with a resilient personality and the ability to multi task then the opportunities we currently have for a major logistics company could be just what you are looking for :
Liaise with customers on all aspects of the business, ensuring customer satisfaction and ensuring a high level of service is maintained at all times.
Receive and record in a correct and precise manner ont computerised system internal and external enquires.
Ensure all enquires and problems are answered promptly.
Identify customers unsatisfied lines and action in accordance with individual customer requirements.
Make decisions on and process customer requests
Investigate missing orders and where neccessary authorise customer credits
Advise customers of alternative products
Support inventory in managing all stock levels
Ascertain likely stock requirements
Deal with and resolve customer complaints
Update customer profile information
PC Literate- Excel, Word, Email
Previous customer service experience
Able to work in difficult situations
Good problem solver
Pleasant and helpful attitude