Service Desk Analyst


  • £8.39 per hour
  • Posted: 14/09/2017
  • Birmingham B30 2BD Birmingham
  • Job Ref: 041224632
  • Temporary

Job Details

Service Desk Analyst

Assignment:initially 3 months
Salary: £8.39/per hour

One of our Birmingham based clients is looking for a Service Desk Analyst to join their team in temporary basis.

Person Specification

- Is customer focused with a strong sense of quality and a desire for delivering service excellence.
- Demonstrates strong interpersonal and communication skills
- Can oversee the execution of tasks assigned and works well with own/ client teams to remove any obstacles.
- Sets and meets customers (internal and external) expectations, promising only that which can be delivered.
- Has the respect of the customer as a result of committing and delivering
- Understands the relationship between work processes and the business.
- Is aware of internal/external business issues and instigates the ideal course of action as a result, ensuring best practice at all times.
- Has the ability to identify new opportunities within own area and appropriately engages client or manager in the pursuit of such opportunities.
- Once opportunities have been identified, provides innovative, workable solutions / plans for take on and continued delivery of the service.
- Minimum BPSS clearance, requirement for full SC clearance may be required
- Have the ability to change in line with business requirements and adapt quickly to the fast paced environment
- Willingness to be pro-active, learn new skills and take additional responsibilities

Essential skills and experience

- Excellent customer service and communication skills.
- Capable of working in a pressurised environment
- Logical thinker and problem solver

Desirable technical skills and experience

- Windows
- MS Office
- Hardware and Software diagnosis
- Active Directory Administration
- Fundamental networking knowledge
- BMC Remedy or similar CRM system
- Assyst or similar CRM system
- Experience in professional customer service environment
- ITIL V3 Foundation

Full job description available.

If interested please apply or email sara.marsalo@pertemps.co.uk or call 01216435000 for more information.