Customer Service Agent

  • £15000 per annum
  • Posted: 19/10/2017
  • Birmingham
  • Job Ref: 041224672
  • Permanent

Job Details

A well established Utility's company are growing there Customer Service team in Birmingham, they are looking for Customer Service Advisors on a Permanent basis to start immediately, if you are from a retail background or a face to face customer service role and wanting a career change in to the office environment then this would be a fantastic opportunity for you!

The role will involve providing a world class service to new and existing customers across a range of channels.
-You will be speaking to customers via e mail, telephone and web chat
-Recording and collating all information and providing a first contact resolution for the customer
-Handling and resolving customer complaints

To be considered for this role you must have a customer service background, face to face customer service or over the telephone
-A fantastic customer service telephone manor
-Dealt with customer complaints
-Strong communication skills
-Ability to use in house systems

The company are offering a salary of £15,000. You would be required to work Full Time and have flexibility with hours as the call centre is open between 8am until 8pm Monday - Friday and 9am until 5pm on Weekends and there are various shift patterns available.
This is a fantastic opportunity for progression routes and to work within a growing company.

Please click below to apply