Student Information Advisor Assignment: Temporary (Initially for 4 weeks) Start: 5th of March Hourly rate: £10.23/per hour Hours: Full-time, around 36 hours per week. Student Information Officer This post plays a key role in the successful delivery of a professional and high quality first line support service to students. The team in which post works triage a high volume on inbound queries from a diverse client group both internal and external customers, through multiple communications channels. The Student Information Advisor will be required to successfully identify the range of services required to resolve the immediate enquiry and the needs of the students. As part of the student hub development the role will extend further to incorporate booking appointments with specialist advisors. The postholder is required to have a can do approach to their work; being proactive, adaptable and effective in the application of their skills to the role. This post is a member of the front-of-house team who currently answer and respond over 65,000 enquiries per annum. The postholder is required to work on the triage counter, respond to the online queries and manage incoming calls in a professional and efficient manner. Main duties: - To undertake day-to-day administration activities and front-of-house customer services for Student Enquiry Services, which involves liaising with students, staff and external organisations face to face, via email, enquiry management systems, social media and telephones. - To triage and manage (to resolution) a wide range of enquiries for matters relating to such things as: student registration, ID cards, student records… - To have an objective, but empathetic approach to dealing with a range of challenging student issues which will require the postholder to be robust, confidential, sensitive and professional at all times. - To act as a front of house service and initial point of triage for other departments within the organisation. This involves highly professional and high quality customer service for the range of different needs of students and stakeholders that may require these services. - To undertake administrative duties, for example the postholder will be undertaken administrative processes including; handling of cash monies, taking payments using a credit card machine. Skills and Experience: Essential - Educated to a minimum of GCSE (or equivalent) - Experience of delivering high quality customer services - Evidence of ability to use diagnostic skills - Ability to prioritise workloads - Excellent written and communication skills - Experience in developing good working relationships - Confident and competent use of IT Full job description available. If interested please click apply.