Fantastic Opportunity to join an established utility company based in Birmingham.
customer service, call center based environment. Main part of the role is to resolve discrepancies as part of the billing process. Understanding the customers needs over the phone. dealing with complex queries, refunds, training new starters. To provide coaching when the manager is out the office. You will be the first point of contact.
ideal candidate will be need to have strong communication skill,
problem solver a good level of Maths nd English
needs to be flexible to shift work