Customer Service Administrator is required by a leading leisure group, based in prestigious offices in the City Centre.
The purpose of the role is to act as first point of contact for customers and guests, receiving feedback via email, phone and social media.
All communication is captured accurately and responded to in a timely manner
Duties will include:
Logging all Customer feedback onto an in-house database, accurately and within agreed timescales.
Acknowledging receipt of customers feedback with 24 hours of receipt.
Managing own diary systems.
Liaising with Managers and Area Managers to produce satisfactory conclusions.
Closing off incidents on systems.
The successful applicant will possess the following skills and experience:
Experience in Customer Service focused role
Exceptional communication skills (both verbal and written),
The ability to plan and prioritise within a highly reactive environment.
Excellent IT skills with sound knowledge of Microsoft applications and Social Media
Your must be flexible to work the following shifts:
9.00-5.00pm and 1.00-9.00pm including occasional weekends
If you are interested in this role please apply