Talent Acquisition - Birmingham
Do you have previous Agency Recruitment experience? Looking for an Internal Recruitment role?
Talent Acquisition Coordinator takes responsibility for delivering strong and dependable administrative support to the team of Talent Acquisition Specialists. The Talent Acquisition Coordinator assists with the delivery of administrative tasks supporting the end to end hiring process including interview scheduling, system data entry, reminders and escalation communications. You will administer the internal hiring processes.
The Talent Acquisition Coordinator role is situated in Corporate Shared Services business unit, HRSS (MyHR). The role reports directly into the Resourcing Service Improvement Manager and is part of a pool team of 5 Talent Acquisition Coordinators. The pool will provide consistent and flexible administrative service to support circa 5000 hires annually.
Assist with interview scheduling and planning with hiring managers and candidates as required by the Talent Acquisition team, ensuring accuracy and suitability of communications at all times.
Administers internal hiring processes, including entry of all required information into Success Factors in an accurate and appropriate manner, posting of advertisements and timely progression of applications.
Co-ordinates all administration paperwork with the hiring manager/candidate.
Administers external hiring processes where appropriate, including entry of all required information into Success Factors in an accurate and appropriate manner, posting of advertisements, shortlisting of candidate CVs, timely progression of applications and agreement of actions with hiring managers.
Ensures vacancies are advertised in accordance with statutory requirements and our talent brand.
Resolves HR Helpdesk queries related to recruitment where appropriate.
Owns escalation process to Managers and Candidates where we are not making progress.
Escalates issues to Talent Acquisition Managers or Resourcing Service Improvement Manager where appropriate.
Provides customers (hiring managers and candidates) with process guidance where required.
Updates system to reflect candidate offer information where required by Talent Acquisition team.
Manage customer (candidate and hiring manager) expectations ensuring they receive an excellent experience including feedback, throughout the sourcing process. Deliver a consistent and 'best practice' customer experience.
Effectively manage and maintain the Success Factors applicant tracking system. Utilise systems and processes to ensure a high level of data integrity enabling accurate data tracking and reporting.
Work with Success Factors Super User to keep up to date with system variations and improvements, and any process changes.
Proactively identifies opportunities for process improvement and/or automation as part of continuous improvement.
Take responsibility for issuing and tracking response from Hiring Manager and Candidate CSAT questionnaires.
Maintains knowledge of recruitment related guidance and process documentation.
Maintains knowledge and awareness of the Serco brand, makes appropriate use of brand collaterals when communicating with candidates, presenting themselves as ambassadors of the brand.
Experience of managing multiple tasks to strict deadlines.
Experience of working in a service focussed environment (internal or external).
Works effectively within a collaborative team environment.
Capable of and comfortable with communicating with internal and external customers over telephone and email.
PC proficient in concurrent use of Microsoft Office, Recruitment systems, SAP and external databases.
Capable of managing a fluctuating workload.
Familiar and comfortable with working to SLAs and KPIs
Excellent customer service skills.
Motivated and passionate about excellent customer (candidate and hiring manager) experience and care.
Excellent communication skills (written, verbal & oral)
Strong organisational and planning skills and the ability to prioritize competing tasks in a fast-paced environment.