A fantastic opportunity is available for a Relationship Manager to join a not for profit company covering the Hereford, Wocester and Balck Country area who will be based in the Oldbury office .
You will manage and deliver to the local area by embedding the company brand and delivery with key partners and in the local community, you will manage a Payment by Results contract and ensure all aspects of contract performance are achieved and ensure compliance and quality of performance is robust and of a high standard.
Develop a team of Careers Advisers to provide high quality careers guidance and labour market information to all customers.
The role and responsibilities
-Accountable to the Regional Operations Manager for managing the delivery team across the local area
-Managing a Payment by Results contract and using Performance Management strategies to achieve this
-Responsible for brokering and maintaining key relationships in defined Local Authority areas, especially with Jobcentre Plus, training providers, colleges and Local Authority personnel.
-Support the Regional Operations Manager in maintaining key local relationships
-Manage a team of Careers Advisers and ensure delivery meets performance, quality and contract compliance targets
-Work with the Regional Operations Manager to ensure delivery meets overall contractual targets
-Monitor delivery of Careers Advisers in defined locales, ensuring geographical coverage and effective delivery, including sourcing new venues and delivery locations
-Manage and support Lead Advisers to co-ordinate all aspects of delivery, performance, quality and compliance
-Undertake activities to support delivery by Careers Advisers including contributing to development of the delivery model
-Undertake activities to ensure quality of provision by Careers Advisers including observations and checking of documentation; telephone calls and any other methods required by the contract
-Use the MI system and MI Reports provided by MI Manager to manage adviser and team performance and to address areas for development continuously.
-Use IT systems to manage adviser delivery including in community, telephone advice and via social media
To be considered for this role you must have proven work experience in managing a PBR contract, background in Careers guidance or welfare to work
Proven experience of managing a PBR contract and can demonstrate high performance levels achieved. A background in Careers Guidance, Skills/Employability or Welfare to Work is required demonstrating moving customers into accredited learning and employment
-Demonstrable experience of managing careers advisers, including motivating and supporting team members
-Minimum Level 4 NVQ qualification in Advice & Guidance (Desirable)
-Ability to communicate, network and negotiate effectively with individuals and groups, within the company and outside.
-Ability to represent the company and establish and maintain effective working relationships.
-Good report writing skills, attention to detail and ability to understand and define contractual requirements
-Ability to balance and respond appropriately to competing demands to meet deadlines
-manage and interpret data to manage performance of the advisers
-A relevant degree or management qualification or proven experience at the required level
-Expected to travel within the local area.
The company are offering a salary of £30,000-£33,000 with full time hours Monday to Friday, a fantastic benefits scheme
Please click below to apply