Customer Advisor

  • £18000 per annum
  • Posted: 19/05/2017
  • Bristol
  • Job Ref: 043309182
  • Permanent

Job Details

Our client who are a Global Insurance Company are looking for an Assistant Contact Agent to join their friendly & vibrant team in Central Bristol.

You will Start on 5th June

The offices are very close to Temple Meads Station & are on major bus routes.

Working as a part of the Customer Contact team, you will be required to work 37.5 hours per week on a rotating shift pattern (including weekends and Bank holidays). The following times will apply:- Early shift - 07.30 to 16.00, Day shift - Between 10.00 to 18.30, Late shift - 13.30 to 22.00
You will receive a salary of £18,000 + a 5% shift allowance bonus

The primary function of this position is to Organising and delivering assistance services to policyholders in line with service standards.
Specific focus is on achieving positive outcomes whereby a policyholder is medically able to continue his/her trip or repatriated to his/her home country.
The role requires liaison with suppliers (internal and external) and other interested parties, as well as the formulation of action plans that can be followed to achieve the desired outcomes.

Previous Experience should include:
-Previous experience in customer services is desirable
-Previous Assistance, Claims experience, preferably for an Insurance Company, would be advantageous.
-Friendly and professional telephone manner is essential
-Fluency in English is essential
-Fluency in other languages (French, Spanish, Italian, Portuguese, German, Greek, Turkish) will be a distinct advantage
-Excellent written and verbal communication skills & good computer literacy
-Good planning and organisation skills in order to meet timescales
-Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
-Ability to work as part of a team or on own initiative
-A good understanding of FCA regulations and TCF (treating customers fairly)

If you are interested in this role please click apply or send your CV to

We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.