Our client who are well-established pensions and investments company, who are based in Central Bristol, are looking for a team manager to join them on a permanent basis.
You will receive a competitive salary with excellent benefits including: 35 hour working week, private Medical Insurance, group money purchase pension scheme - the company will match your contributions up to a maximum of 6%, death in service benefit of 4 x annual salary, permanent health insurance, 25 days paid annual leave plus bank holidays, interest free season ticket loan (travel), childcare voucher scheme, active staff & social club.
Reporting to the Department Manager, you will be responsible for leading and motivating a team of 8 - 15 people to achieve their individual and departmental goals.
o To build and maintain strong relationships with internal departments and teams along with Investors, Advisers and third parties. Promoting Investor focus within the team
o To develop and maintain a comprehensive understanding of the team's processes and the role they play in providing exceptional Investor/Advisor service
o To minimise administration errors and complaints within the team
o Representing in a professional manner. Setting the benchmark for the rest of the team and ensuring the team produce work of the highest standards
o To implement departmental strategy development plans and identify opportunities to enhance quality or value of service to Investors
o To coach and develop team members' administration knowledge and skills, identifying and reporting training needs to Department Manager and Technical Trainer
o To take responsibility for all issues that arise within the team, escalating when appropriate
o Ensure all work carried out is within the defined company policies and procedures as well as the Risk and Governance framework
o To have an awareness of the operational risks of the department including the Risk Register and Business Continuity Plan, escalating issues or changes and maintaining accurate information to support these
o To ensure the Principles of Treating Customers Fairly (TCF) and 'Think Investor' are adhered to at all times
o To conduct post-error analysis, taking necessary action to prevent recurrence
o To provide accurate and timely reporting as requested
o Responsible for first line management of direct reports including:
- Recording and monitoring of sickness/absence and performance levels (SLAs and KPIs)
- Workload management and allocation
- Escalating absence, performance or disciplinary issues
- Holding regular one-to-one meetings
Job knowledge, skills, qualifications and experience required:
o Experience of supervising or managing a team
o Excellent Customer Service skills
o Strong written and verbal communication skills
o Attention to detail
o Good numerical skills
o A team player and able to work independently using own initiative
o Good analytical and problem solving skills
o Excellent time management and the ability to work to deadlines
o Excellent knowledge of the SIPP/SSAS market
o CF1/IOC qualification or equivalent (or a willingness to study for this)
If interested in this opportunity then please hit apply or send your CV to firstname.lastname@example.org
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep you CV on file and be in touch when other suitable positions become available.