We are currently recruiting for several Assistant Coordinators to join our client who are a Global Insurance Company. They are based in Central Bristol & are a 10 minute walk from Temple Meads.
You will work in a modern office with fantastic views of the city ! - close to lovely cafes where you can get a bite to eat in your lunch time.
You will receive a salary of £20,000 + 5% shift allowance bonus & be working as a part of the Customer Contact team, you will be required to work 37.5 hours per week on a rotating shift pattern (including weekends and Bank holidays). The following times will apply:- Early shift - 07.30 to 16.00, Day shift - Between 10.00 to 18.30, Late shift - 13.30 to 22.00
You will start on Monday 18th March, fantastic training and excellent support.
As the Assistance Co-ordinator is responsible for providing assistance to customers in line with service standards. The role requires liaison with suppliers, medical panels and other interested parties, as well as the formulation of treatment/action plans that can be followed to achieve the desired outcomes.
o Provide assistance in line with the clinical plans communicated by the medical team
o To capture all relevant case information and accurately enter details on the case management system.
o Arrange medical services and agreeing financial terms as necessary
o Ensure that repatriation cases are managed appropriately
o Work with suppliers and agents to ensure that the required services are provided in a cost effective manner
o Management of services required on deceased cases (repatriation, burial or cremation)
o To be responsive and empathetic to the needs of the customer
o Reserve in line with company guidelines
o Correctly validate cover in line with policy
o Identifying and managing complaints in accordance with guidelines
o To review and maintain knowledge levels for the role and to keep up-to-date with operational changes.
o To ensure that all regulatory guidelines are adhered to, and any other applicable legislation.
o To adhere to the Company's procedure in accordance with the FCA guidelines and TCF (treating customers fairly)
Previous Experience should include:
" Previous experience in customer services is desirable
" Previous Assistance, Claims experience, preferably for an Insurance Company, would be advantageous.
" Friendly and professional telephone manner is essential
Fluency in other languages (French, Spanish, Italian, Portuguese, German, Greek, Turkish) will be a distinct advantage
Good computer literacy
Excellent written and verbal communication skills
Good planning and organisation skills in order to meet timescales
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to work as part of a team or on own initiative
A good understanding of FCA regulations and TCF (treating customers fairly)
If you are interested in this vacancy then please hit 'apply' or send your cv to Katherine.firstname.lastname@example.org
If you do not have a CV ready to send then please feel free to email me and we can have a chat.
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.