Service Desk Controller Job In Smethwick

Service Desk Controller

  • £22000 per annum
  • Posted: 21/02/2018
  • Smethwick
  • Job Ref: 045104214
  • Permanent

Job Details

We are currently recruiting for an experienced Service Desk Controller to join a well-established automotive organisation offering a salary of up to £23,000 per annum with an immediate start and excellent company benefits. The main purpose of the role is to deal with all incoming enquiries from Engineers and customers in regards to maintenance and breakdowns. Hours of Work are 08.30 - 17.00 Monday to Friday This is a 9 month maternity cover Main Duties • Log all break downs onto the SAP database • Deal with all fleet maintenance and repair requirements within designated territory • Allocate work to engineers and third party repairers and ensure that all KPI's and SLA's are adhered to and achieved • Ensuring all customers and department managers are kept up to date with all progress • Work closely with service administrators to ensure all work is actioned in a timely manner • Liaise with rental department for cover of trucks where needed • Ensuring that all Health and Safety and Environmental procedures are followed at all times • Provide excellent customer service and support at all times • Any other customer service duties as needed Candidate Specification • Must have experience within a similar role as a scheduler or coordinator • Excellent customer service experience • Have the ability to work on your own initiative within a very fast paced environment • SAP experience would be advantageous • Excellent knowledge of Microsoft packages i.e. Word and Excel If you are an experienced Service Desk Coordinator, Scheduler or Planner please apply today.