Customer Services Job In Halesowen

Customer Services


  • £17000 - £18000 per annum
  • Posted: 07/03/2019
  • Halesowen
  • Job Ref: 046105670
  • Permanent

Job Details

We are looking for switched on, highly motivated individual to join one of our very exciting clients based in Halesowen.

The main duties will :

 

  • To communicate effectively and courteously with customers and all members of staff;
  • To investigate and resolve all customer issues in a timely and effective manner, working closely with the Logistics Department;
  • Dealing with customer enquiries including stock and dispatching any literature that is requested;
  • Referring customers to other internal departments or the Sales Force for appropriate assistance;
  • Meeting and greeting customers at reception in a polite and professional manner;
  • To carry out general office duties including faxing, photocopying, scanning, franking and filing.
  • To be fully aware of company policies and procedures and to work within the guidelines as stated.


The successful candidate will have the following skills:
  • To liaise with the Senior Customer Services Administrator/Customer Services Manager where necessary
  • To liaise with logistics, sales force, production and marketing;
  • To liaise with the Transport Controllers;
  • To liaise with the Stock Control and Marketing department
  • Effective communication skills, clear and effective telephone manner
  • Well-presented and business like


This is a wonderful opportunity to join a company who will develop you and support you through your career.