Customer Service Job In Dudley, West Midlands

Customer Service


  • £17000 - £18000 per annum
  • Posted: 02/03/2020
  • Dudley, West Midlands
  • Job Ref: 046105964
  • Permanent

Job Details

CUSTOMER SERVICE ADMINISTRATOR

Join an energetic Customer Service team, one that delivers an excellent service to all customers. If you go above and beyond and pride yourself in communication skills and want to be part of a vibrant team please apply.

Job Purpose

To provide an excellent customer service. Have the ability to handle and resolve difficult situations. To ensure Customer satisfaction.

MAIN TASKS:

Dealing with and responding to e-mails from SCS in relation to debit queries
Answering telephone calls from retailers and directing the calls appropriately when necessary
Printing and checking service orders
Assessing reports to ascertain liability and passing the debit or credit and disputing where necessary
General ad-hoc
Updating the daily spreadsheet with regards to debits

EDUCATION, KNOWLEDGE & TRAINING
Must be numerate & literate to Secondary Education level
Must be able to work independently or within a team
Must be willing to learn
Good work ethic
An understanding of the company products is preferable.
Computer literate (Excel, Word)

Must be a team player, ability to work with others, consistent, able to work under pressure, even tempered and a calming persona

Working Hours : 09.00 am til 17.00 pm Monday to Friday with 1 hour lunch

Salary : £17 - £18k depending on experience