Customer Services


  • £7.5 per hour
  • Posted: 30/08/2017
  • Redditch B98 0FR Redditch
  • Job Ref: 047106540
  • Temporary

Job Details

Customer Service Advisor- Temp for 8 weeks possibly longer

£7.20- £7.50 per hour

Redditch

Free Car Parking

We have an exciting opportunity for a customer service advisor to work for a leading employer based in Redditch. This is a ongoing temp opportunity the department is growing and there will be multiple opportunities. There is 1 in 3 Weekend working

The purpose of this role is to ensure customers remain my clients number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers, stores, suppliers and all associated functions, to deliver a satisfactory outcome.

Customer Service duties include:

To be the first point of contact for my clients customers remaining professional at all times, showing empathy and providing the highest level of service to our customers

To deal with all daily enquiries and or complaints generated by customers & stores through phone contact, e-mail, white mail, store portal or social media

Provide a professional and timely response/resolve to customer concerns and enquiries

To ensure calls are answered within the agreed timescales

To actively seek to respond & resolve all enquiries & concerns

To ensure that all customer contact is logged, as appropriate on the system

To update the system with additional customer contact and log/conclude any enquiries/complaints in real time

To liaise with the technical team, product suppliers and legal sources to further investigations if necessary to resolve a concern or claim

To ensure customer contact, if escalated is directed to the correct Customer Services Supervisor and/or department in line with the escalation policy

Actively use customer concerns to convert customers to promoters and use every opportunity to 'rescue' sales where necessary

Requirements:

Excellent Customer and communication skills, both written and verbal

To be able to demonstrate experience of dealing with difficult individuals whilst remaining professional, tactful and calm at all times

Able to work effectively as part of a team

Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.

A good working knowledge of desktop and database applications is required

If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate clicking 'APPLY NOW'. For more information please call 01527 591091 or email michelle.laight@pertemps.co.uk.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available - please visit our website.

Seeking temporary work? All Pertemps flexible employees receive a guaranteed hours contract of employment and enjoy company benefits, so register online today!