Assistant Customer Service Manager


  • £25000 - £30000 per annum
  • Posted: 30/08/2017
  • Bromsgrove B60 Bromsgrove
  • Job Ref: 047106541
  • Permanent

Job Details

Assistant Customer Service Manager

£25-£30,000 per annum

Bromsgrove

Pertemps are currently looking for an Assistant Customer Services Manager to work in Bromsgrove your day to day duties will include:

-Supporting the Customer Services Manager with managing a team of 10 Customer Service Advisors; delivery of KPI's and ongoing support and coaching.

-Managing the day to day online ordering portal to ensure all orders are processed in a timely manner and sent for dispatch.

-Dealing with any internal queries or customer complaints

To be considered for this exciting Assistant Customer Services Manager role, you will need the following experience:

-Customer Service NVQ Level 3

-Previous call centre customer service experience at a Team Leader or Supervisor level.

-SAGE experience would be desirable

Understanding ecommerce business would be an advantage

Our client is looking for an Assistant Customer Service Manager to join a busy team of 10 at an exciting time for the company as they are experiencing a period of growth despite already being a market leader product.

Previous experience and a proven track record as a Team Leader is advantageous for this role. You must have excellent communication skills, strong problem solving skills and able to manage change projects and build relationships. You will need to be an enthusiastic person capable of working under pressure.

In return you can expect to receive a competitive basic salary of £25-£30,000 per annum and ongoing training and development. The working hours are 8.45-4.30pm Monday to Friday.

If you are interested in applying to this Assistant Customer Service Manager role, please click apply now below."