Contact Center Job In Redditch

Contact Center

  • £9.31 per hour
  • Posted: 25/05/2018
  • Redditch
  • Job Ref: 047106744
  • Temporary

Job Details

Call Centre Operators
Full time temporary shifts between 8am and 6pm
Redditch (town center location)
£9.31 per hour
to start immediatley 

I am currently recruiting for contact center agents to join a growing and successful company based in Redditch. After experiencing growth in the business my client is looking to expand their contact center team enabling them to continue to provide excellent standards of customer service and assistance to their customers. This role will be frontline desk dealing with inbound and outbound calls.

The main duties will be:
Providing excellent customer service via telephone and email
Answer incoming calls and dealing with enquiries professionally
Liaise with colleagues
Use questioning and listening techniques to identify customer problems
Managing customer enquiries and expectations
Updating databases and information where necessary
Following up enquiries and keeping customers informed

The successful candidate will ideally have the following skills:
Excellent communication skills
Have experience working in a call center or front line desk
Ability to multi task and prioritise
Have a warm and empathetic manner
Be able to work under pressure
High level of competence in all Microsoft packages
Ability to prioritise and work to deadline
Excellent verbal and written communication skills

If you feel you have the right skills and experience for this role and would like to apply please call Amy Hollier on 01527 591091