Customer Service Consultant
Due to continued success, growth and increased client demand our client is looking for individuals to join their Derry/LondonDerry, Northern Ireland site as a Credit Management Consultant on a Permanent contract.
The role of Credit Management Consultant will see you taking full ownership of the mortgage life cycle, speaking to customers and third parties to provide an effective and efficient administrative service.
What will you be doing?
Providing excellent customer service is key as the role will see you proactively speak to our customers who are in financial difficulty to find solutions to ensure we receive any outstanding payments.
You will be expected to work to agreed SLA's and you will be a quality driven individual, making sure you meet the required quality standards for both transactional and telephony processes.
Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that has the best outcome for the customer and client.
Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy and regulation.
Your primary role will be to service customers using both telephony and administrative skills utilising your communication skills.
What are we looking for?
You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key as we go through significant and exciting change as an organisation.
Other skills and experience we are looking for includes:
• Two years relevant work experience or 5 GCSE's Grade A-C (or equivalent) including Maths and English
• Competent in Microsoft Office, including Word, Excel and Outlook
• Experience working within Financial Services would be of advantage
• Ability to adhere to strict governance, process and policy
• Quality driven with excellent attention to detail
Salary: up to £16,280 with excellent progression and career development
Full Time: 40 hours per week, fully flexible shifts – Monday – Friday 8am – 8pm and Saturday 9am – 1pm (although this will be one Saturday in every 4 – 8).
Benefits, including + 25 days holiday + Bank Holidays + excellent Pension Scheme + subsidised restaurant & shop, and much more.
Should you have the relevant experience for the above opportunity please submit your CV or CALL NOW 0113 280 6574