Customer Service Advisor


  • £15700 per annum
  • Posted: 03/10/2017
  • Bardon
  • Job Ref: 062500258
  • Permanent

Job Details

Our prestigious client based in Coalville is seeking a customer service advisor to join their team. Within this role you will be working for a reputable business within the healthcare sector. This role is a full-time permanent position and is offering a salary of £15,700 per annum.

Customer Service Advisor duties include but not limited to:

- Sales Order Processing

- Service User Account Creation and Client searches

- Stock query investigation and processing out of stock items

- Liaising with service users to arrange delivery or collection of equipment

- Ensure any complaints or issues are raised with the Customer Service manager to ensure quick resolution operating within a laid down framework with regard to telephone availability and office administration

- Deal with a broad spectrum of customer queries from simple transactions to complex enquires, including the handling of customer complaints.

- Promote a positive image and realistic expectation of service to customers, demonstrating a corporate commitment to customer care.

- Liaise with other departments to support and assist colleagues to ensure the delivery of a quality integrated service to customers

Customer Service Advisor Keys Skills and competencies include:

- Good customer service experience

- The ability to comply with internal process and procedures

- Excellent communication skills

- Good IT Skills

- Good administration skills

- Able to follow instruction and work to timelines and targets

In return you will receive:

- A competitive salary

- 33 days annual holiday inclusive of bank holidays(rising 1 day per year after 3 years to a maximum of 38 days)

- Comprehensive sick pay scheme

- Pension Scheme and Life Assurance

- Exclusive employee discounts, savings and competitions

- Bike to work scheme

- Childcare Vouchers

- Free Parking

- Employee Assistance programme

If you believe you have the necessary skills and experience for the Customer Service Advisor role and are looking for a new challenge but one with a difference then waste no time and call Jessica on 01283 512225 or alternatively send your CV to jessica.ford@pertemps.co.uk