£16000 per annum
£11000 - £12000 per annum
My client based in Burton on Trent are currently looking for a Sales Support Administrator to join their growing team.
• To be directly responsible to the Sales Office Team Leader and being responsible for the sale of products and to give technical and sales support to distributors.
• To be aware of and understand the organisation and their relevant cultures.
• To understand and be able to present the Company's Mission and Vision statements and be able to present an overview of its strategic objectives.
To perform any other duties as and when required including but not limited to:
Product and Technical Knowledge
To have a basic understanding of the clients product range.
Have competent knowledge of Navision/SAP
To undertake the accurate input of data
To apply this knowledge in relation to customers requirements and problems.
To keep up to date with changes in the technology and development of our industry which in turn affects the Company's progress.
Planning and Organisation
The accurate preparation of the processing of sales orders from customers via telephone, fax, email.
Provide a level of customer service that is first class
Provision of sales technical support to all merchants, distributors and end users together with the sales force.
There may be occasions when you are required to work outside of your contracted hours in order to meet the demands of the business.
Administration and processing of sales returns and customer credits
Knowledge of Day to Day Activities
To have contact with sales staff in the UK and Europe
To have working knowledge of Word and Excel
To accurately document return of goods
To prepare the internal teams day to day tasks
To process monthly reports from the quotation system
To ‘flag' urgent enquiries assist in their prompt return
To undertake the processing of credit notes in conjunction with the accounts department
To identify opportunities of greater efficiency and cost savings
To have a working knowledge of the discount control system and be commercially aware of the market.
If you are interested in this role, please apply online or email your CV to firstname.lastname@example.org or alternatively, please call 01283 512225 and speak with Jessica!